Mobile messaging solutions for contact centre champions. Make sure you`re always there for your customers when they need you.
Textlocal powered by its parent IMImobile deliver a suite of solutions designed to meets the needs of consumers via enabling communications across all digital messaging channels.
IMIchat is a cloud application that consolidates digital, mobile and social customer service channels to a single agent desktop.
A unified channel console enables agents to manage real-time two-way conversations over channels like Facebook Messenger, SMS, Twitter DM, email, and web-chat, while continuing to serve customers via voice.
Designed with flexibility in mind, IMIchat can be used as a standalone application, or it can be embedded into your existing contact centre systems.
IMIchat is the quickest way of adding new digital and mobile channels to the contact centre.
Tel: 01244 752299