The topic of Customer Experience (or CX) is dominating right now with people expecting great experiences from every interaction they have with a company. The importance of CX shouldn't be underestimated, especially when you consider that your customers will compare the experiences, they have with you against the ones they have with other suppliers with. Gold-Vision features all of the essential tools you need to deliver great customer experiences every time, and in this seminar Simon will share with you ten vital tips to help transform your CX!

• Why data is key - integrate the whole journey
• Know your customer - buying trends and key contacts
• Track the journey - analytics to help