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18 Nov 2020

Improve client experience with Relationship Intelligence

This seminar will explore why, in an era of great technology advancements, relationships between individuals are still extremely important and are key to improving client experience and driving revenue for organisations. The effectiveness of all marketing, sales and planning to deliver customer excellence starts with having access to accurate data. The most important being: how well do you know your clients?

  • Better client experience starts with knowing who your clients are and who is engaging with them: I.e. Your relationship capital
  • Relationship Capital as an intangible asset of a business that can help gain competitive advantage and drive client experience to increase revenues
  • In B2B selling, relationships still matter
View all Virtual Event 2020 On Demand
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Watch on-demand now!

We have a selection of our sessions from our 2023 event available to watch on-demand now. Re-immerse yourself in the exciting and engaging atmosphere of the B2B Marketing Expo and learn from the experts in B2B marketing.

WATCH ON DEMAND