Accessibility at the show:
Live captioning
All theatres will have live captioning for all sessions, including workshops.
Breathing space
Featuring quiet booths in soothing colours, noise-reducing options, comfortable, accessible seating, and Alpha Stim wellbeing devices, Breathing Space is designed to help make exhibitions more inclusive and enjoyable for everyone. This is a welcoming environment where visitors can pause, recharge, and take care of their well-being.
Public transport
There are two stations adjacent to the venue - Custom House and Prince Regent, both of them are step-free. Click here to see TfL step-free station map to plan your journey.
If you require support accessing the DLR, click here to find out how you can pre-book assistance.
For full information on accessibility at the venue, please visit the Excel Accessibility page here.
Below is a breakdown of facilities available to visitors at Excel:
Seating, Food and Drink
When it comes to food options, there are a lot of different choices available at Excel. Explore the options available here.
Changing Places
Excel have worked with Changing Placesto create an accessible changing facility at the east of the venue on level 1. This room contains a toilet, sink and a hoist. Please note the room has a RADAR key operated lock.
Click here for more information and photos.
Mobility scooter hire at Excel London
Mobility scooters are free of charge to hire. They are subject to availability, so please use this link to select the dates and aid you need.
Wheelchair hire at Excel London
Wheelchairs are free of charge to hire. They are subject to availability, so please use this link to select the dates and aid you need.
Blue Badge Parking
There are* 80 bays suitable for accessible drivers on-site across the car park. These are wide bays with minimum dimensions of 5.9m by 3.6m. Access to the building from these bays is along walkways with a gradient of no more than 1:15 and via flat entrance lifts with automatic doors. Blue badge holders can park for £25.00 per day. There is an £80 fine for any vehicle parked in the designated space not displaying a valid blue badge.
Please note: the car park only permit vehicles up to a maximum of 1.9 metres height. Please email
Accessible toilets
There are 40 accessible toilets located throughout the building for visitors with disabilities. You’ll find them near the Business Services Centre on Level 0, between Hall Entrances N4 and S4, at the ICC Conference Suites on Level 3, and near the restaurants and cafes on Levels 1 and 2.
Click here to see the map of accessible toilets with left-hand and right-hand transfer options across the venue. Please note: Opening hours may vary depending on the events taking place at the time of your visit.
Guide dogs
Excel welcomes all Guide and Assistance Dogs. Guide and Assistance Dog owners have important rights under the Equality Act 2010 meaning they are legally permitted to enter establishments where the public are admitted.
If you wish to advise us of your planned visit, please contact